Privacy notice

Who we are

CaptionFleet is provided by FALCON CREATIVE LTD, trading as Falcon Creative, 20A High Street, Chislehurst, BR7 5AN, United Kingdom. We are responsible for the personal information we receive through customer support. Contact hello@falconcreative.co.uk with privacy questions or requests.

Your videos and captions

The Windows app reads videos you select and creates local working copies, transcripts, word timings, styles, previews and exports. Video processing and speech recognition run locally. CaptionFleet does not send this material to Falcon Creative or use it to train our models. It contains no advertising or developer-operated usage analytics.

Videos can contain personal information about you and others. Use material you are entitled to process and share. Your own backup, sync and security software may handle local files independently of CaptionFleet.

When the app connects to the internet

The first use of a speech model downloads files from Hugging Face and its delivery services. They receive connection information such as your IP address and the requested files. Your video is not part of that download. CaptionFleet disables Hugging Face telemetry and implicit account tokens in its model-download process. See the Hugging Face privacy policy.

The Microsoft Store edition uses Microsoft services for purchases, installation, licensing and updates. Microsoft handles your Store account and payment details under its privacy statement. CaptionFleet checks its app licence; it does not ask you to enter your Microsoft password or card details. Licence verification may require internet access even after a model is available offline.

Local storage, backups and deletion

Settings shows your project storage folder. Imported footage, edits and working files stay there until removed by you or by Windows storage management. Moving a video to Removed videos keeps it recoverable. Backups and exports saved elsewhere are separate copies; uninstalling the app does not necessarily remove them.

Local diagnostic logs may contain file paths and error details. They are not sent automatically. Review logs and remove private information before choosing to share them with support.

If you contact support

We receive your email address, message and attachments you send. We use these to answer you and investigate the issue. Please avoid sending private footage or unnecessary personal information. Support is currently handled by the business owner using Zoho Mail.

We rely on performing our contract where your request concerns support for your purchase, and our legitimate interests in responding to enquiries and maintaining the service for other support and security requests. Information is retained while needed to resolve your request and related disputes, security incidents or legal obligations, then deleted when it is no longer needed. You can ask us about a particular support record.

Zoho processes correspondence for us and uses group companies and service providers. Its services may involve processing outside the UK, including in the EEA, US and other countries where it operates. Zoho describes its contractual transfer safeguards and how to obtain copies in its privacy policy. Contact us for information about the arrangements applicable to your support request.

Visiting this website

This website is hosted through OpenAI Sites and its Cloudflare infrastructure. Loading pages and videos sends ordinary connection information, such as your IP address and browser request details, to those services. Hosting and security services may use essential cookies or authentication to deliver and protect the site. We have not added advertising trackers, a newsletter form or a payment form. See OpenAI’s privacy policy and Cloudflare’s privacy policy for their handling of service information.

Your choices and rights

Where applicable, you can request access, correction, deletion, restriction or portability of personal information we hold. You can object to processing based on legitimate interests. We do not use support information to make automated decisions with legal or similarly significant effects.

Email hello@falconcreative.co.uk to exercise your rights. We may need enough information to verify your identity. We cannot access or erase projects held only on your computer. You can also complain to the UK Information Commissioner’s Office.

Changes to this notice

We will update this page when our practices change and revise the date above. Material changes will be highlighted on this website or through an appropriate product notice.